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A sample size to discover our perfume

The Moon and I

A sample size to discover our perfume

The Moon and I


1.5ml | Eau de parfum with natural spray
floraiku.com | THE MOON AND I - Sample 1.5mL - Eau de Parfum
THE MOON AND I - Sample Sale price6 €

SLOWLY I WAKE UP | YOUR ARMS AROUND ME
 | THE MOUNTAIN STANDING STILL

SLOWLY I WAKE UP | YOUR ARMS AROUND ME
 | THE MOUNTAIN STANDING STILL

SLOWLY I WAKE UP | YOUR ARMS AROUND ME
 | THE MOUNTAIN STANDING STILL

SLOWLY I WAKE UP | YOUR ARMS AROUND ME
 | THE MOUNTAIN STANDING STILL

SLOWLY I WAKE UP | YOUR ARMS AROUND ME
 | THE MOUNTAIN STANDING STILL

Customer Reviews

Based on 12 reviews
58%
(7)
8%
(1)
17%
(2)
0%
(0)
17%
(2)
E
Ekaterina
NPS score:
0 (Not at all likely)
10 (Extremely likely)
Likes: Everything else in the order was completely fine.
Improvements: Please consider not selling used products for the full price, or at least removing the « not for sale » tag on the goods that you are selling…
Testers sold as a full-price bottles?

I purchased this for a gift. Upon opening the order, I was immidiately alerted by the sticker «Not for sale » on the box (again, this was bought for a full price of a travel size). The security transparent sticker against opening was also missing.
The customer service assured me that this is explained by the «different package rules » and suggested to see if there is liquid coming out on the first try. Since this was a gift, I didn’t want to test it and let it slide.
Today was a gifting day, and, sure enough, there was liquid coming out on the first spray, meaning that the bottle was used before.
This is the first time I see something like this and this is unacceptable, even though I love the scents.

Dear Ekaterina,

Thank you for bringing this issue to our attention. We apologize for any inconvenience this may have caused you. Our travel size bottles are not sold as testers, and I would like to reassure you that we do not send the used products to our clients. We will be sure to look into this further and address the issue with our teams. In the meantime, please feel free to reach out to our Customer Service team for a resolution. We appreciate your feedback and hope to make this right for you.

Kind regards,
Floraïku Paris team

L
Lina
It just suits me

Lovely balanced scent, not too sweet or too something.

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