Frequently Asked Questions
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SHIPPING & RETURN
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ORDER RELATED
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ABOUT THE BRAND
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OFFER & PAYMENT
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PRODUCT & SERVICE
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ACCOUNT & NEWSLETTER
For any order over 50€, take advantage of free shipping for European Union, from 150€ for Europe and from 300€ for the rest of the world.
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It is not possible to make an appointment in a store via our website. You can find out where your nearest sales outlet is by using our online Store Locator.
In order to track your order, a tracking number will be sent to you by email once your package has been shipped. If you placed your order using a customer account, the tracking of your package will be available in your customer account, under "My Orders".
For US shipping, please visite our website us.floraiku.com.
And from this website, we can ship to the following countries:
Spain (Santa Cruz de Tenerife), Germany, Luxembourg, Spain (48 of 52 provinces), Czechia, Poland, Slovakia, Slovenia, Netherlands, Austria, Portugal, Hungary, Ireland, Italy, France, Belgium, Monaco, Switzerland, United Kingdom, Bulgaria, Croatia, Denmark, Estonia, Finland, Greece, Latvia, Lithuania, Sweden, Vatican City, Andorra, Liechtenstein, Norway, San Marino, Bosnia & Herzegovina, Guernsey, Jersey, Moldova, Serbia, Cyprus, Malta, Cambodia, Hong Kong SAR, Indonesia, Malaysia, Philippines, Singapore, South Korea, Thailand, Morocco, Tunisia, Dominican Republic, Martinique, Bahrain, Israel, Kuwait, Maldives, Oman, Saudi Arabia, United Arab Emirates, Benin, Burkina Faso, Cameroon, Gabon, Ghana, Mali, Nigeria, Senegal, Togo, Bahamas, Cayman Islands, St. Martin, Trinidad & Tobago, Myanmar (Burma), Albania, Iceland, Ukraine, Côte d’Ivoire, Niger, Japan, Taiwan, Canada.
The available delivery methods will be offered to you upon validation of your order. We work with Colissimo, Fedex and DHL depending on the country of delivery.
The delivery time depends on the delivery method chosen during the validation of your order. The average delivery time will be indicated when placing your order.
If you would like to modify or complete the delivery address for your order (i.e. zip code, street number, typo or additional information), we invite you to contact our Customer Care as soon as possible. Once your order has been confirmed, we cannot guarantee that it can be modified. However, we will do our best to accomodate your request.
When ordering online, you can enter a different address for delivery and billing.
If you cannot be present for the delivery of your order, we invite you to contact the carrier of your order (DHL, FEDEX and Colissimo) by indicating your tracking number.
You have 14 calendar days from the date of delivery to exercise your right of withdrawal and request a refund for the product(s) ordered that were not satisfactory for you. Any product that is opened, damaged, used, bears marks, has been modified or is not returned in its original packaging is not subject to the right of withdrawal. Please note that personalized products can not be exchanged or refunded.
You have 14 calendar days from the date of delivery to exercise your right of withdrawal and request a refund for the product(s) ordered that do not give you satisfaction.
Refund is made using the same payment method as the order, within a maximum period of thirty (30) days after exercising the right of withdrawal, subject to the compliance conditions mentioned above.
We will reimburse you for the full amount paid, including shipping costs. However, the return shipping fees are at your charge.
We will reimburse you for the full amount paid, including shipping costs. However, the return shipping fees are at your charge.
It is not possible to return a product purchased online to a store. You have 14 calendar days from the date of delivery to exercise your right of withdrawal and request a refund. To exercise this right, you must contact our client service: contact @ floraiku.com
For safety and legal reasons, we will refund the money to the payment method used to make the purchase.
For security reasons, we will refund the money to the same payment method used to make the purchase. You can contact our Customer Service to obtain an exchange of your gift if the 14-day withdrawal period is still pending. Please note that personalized products are neither exchangeable nor refundable.
Email us at: contact @ floraiku.com!
Your feedback and questions are important to us. We may be busy preparing orders, but will get back to you as soon as possible. Please allow 24-48 hours during business days (Monday-Friday) for a response regarding questions about your order. For all other questions, we will get back to you as soon as possible.
If you wish to cancel or modify your order, please contact our Customer Service as soon as possible. Once an order has been submitted, we cannot guarantee that it can be cancelled or modified. However, we will do our best to accomodate your request.
If you would like to modify or complete the delivery address for your order (i.e. zip code, street number, typo or additional information), we invite you to contact our Customer Care as soon as possible. Once your order has been confirmed, we cannot guarantee that it can be modified. However, we will do our best to accomodate your request.
Once your order has been confirmed, an order confirmation email will be sent to the email address you provided. If you have not received this email, check your spams. Please contact Customer Care if needed.
We sincerely apologize for this inconvenience. We invite you to contact our Customer Care by email at the following address upon receipt of your package: contact @ floraiku.com
We sincerely apologize for this inconvenience. We invite you to contact our Customer Care by email at the following address as soon as possible: contact @ floraiku.com
We invite you to browse through our website catalog, select a category from the menu or click on our selection highlighted on the home page. Once you have selected your item, choose the size of your bottle, if applicable, and add it to your shopping cart by clicking on "Add to Cart". You can continue shopping by clicking on "Continue Shopping" or access your cart by clicking on "View Cart". Once in your cart, we invite you to select your samples and gifts if applicable. You can then proceed to the next step by clicking on "Finalize my order". We advise you to create an account on our site in order to have access to exclusive advantages.
You will find dedicated tools to help you choose the perfect perfume on our website. We have a quiz that will recommend a selection of fragrances. You can also find your perfume by ingredient or by mood.
If you have any further questions please do not hesitate to contact our team. They will be happy to help!
Each order is packaged in a branded, colored, and luxurios gift box (samples set and samples orders are not eligible). However, personalized messages are not yet available on our website.
When your order is validated and handed over to our carrier, you will receive an email with the tracking number of your order.
You can also find this tracking number in your customer account.
If you can't find the tracking number, please contact our customer service: contact @ floraiku.com
If you would like to obtain a copy of your invoice, please contact our Customer Care, with your order number: contact @ floraiku.com
You will find on our site the products currently available online. Some items may be temporarily out of stock. If you cannot find the product you are looking for, please contact our Customer Service.
Thank you very much for your interest in Floraïku Paris. If you would like to apply to become one of our affiliates, please send an email to our customer service: contact @ floraiku.com
If you wish to have an epistolary relationship with Floraiku Paris, please write to the following address :
MEMO International SA
Floraiku Paris
12 rue du Lac,
1207 Geneva,
Switzerland
Email us at: contact @ floraiku.com!
Your feedback and questions are important to us. We may be busy preparing orders, but will get back to you as soon as possible. Please allow 24-48 hours during business days (Monday-Friday) for a response regarding questions about your order. For all other questions, we will get back to you as soon as possible.
If you wish to send us a spontaneous application, we invite you to send us your resume accompanied by a cover letter at workingwithus @ memo-i.com
All the Floraiku Paris point of sales are listed in the following link : https://www.floraiku.com/pages/our-stores
Please note that we also ship our fragrances worldwide.
If you are interested in distributing and/or retailing Hermetica Paris products, please send an email to: contact @ floraiku.com. Our sales team will review your application. Floraiku Paris has a very selective distribution policy with many criteria to meet. Please note that only high-end department stores, specialized perfumeries and outlets with selected brands can qualify to become an authorized point of sale.
FLORA and HAIKU
We are Floraïku Paris, a French perfume house passionate about Asian culture and its sense of refinement, using its olfactory know-how to create unique fragrances. They are named after haikus, which are small 3-verse poems written by the brand’s co-founder, who is also a poet. Haikus, originally from Japanese literature, travel abroad thanks to the magic of words and poetry, to be shared universally and to bring people together. The haiku specific to each perfume gives its character. Then, each fragrance belongs to one of our 3 collections, that pay homage to different ceremonies part of Asian culture, where flowers, teas and incenses play a major role. Floraïku fragrances are composed in the same way; a short formula showcasing precious natural ingredients.
Clara and John Molloy founded Floraïku Paris in 2017. A trip to Japan, the encounter with a culture and an approach so delicate and respectful of nature - which resonates all the way to literature and the arts - convinced them to initiate a new brand, after Memo Paris , created in 2007. Their experience as a perfume house, combined with this desire to unite different voices, from Paris, the cradle of perfume design, to Asia, the heart of refinement, won them over. An openness to the world that resembles them: she, born in Paris, literature lover, herself author of haikus; he, Irish by birth, curious globe-trotter, who previously worked for Kenzo Fashion in Paris for 5 years.
We are sorry to hear about this inconvenience. Most of the time the code doesn't work because you didn't follow the instructions.
If the code allows you to receive a free product, have you thought about adding the product to your cart so that it becomes free? Moreover, most of the codes have a minimum purchasing amount to be valid.
If the problem persists, please contact our customer service: contact @ floraiku.com
Our codes are not cumulative, you can only use one code per order. If you have several codes, choose the one you prefer.
The redeem voucher is sent to you by email after the validation of your order, around 2-3 days after the payment of this one. Remember to check your spam folder. If you do not receive your personal voucher code, please contact our Customer Service.
The voucher received after ordering a discovery set is valid during 1 year from the date of receipt.
We're sorry you didn't receive your redeem voucher code from your last order. This code is usually sent by email shortly after your order is shipped. However, this email is sometimes automatically placed in your spam folder, so please check it. If you cannot find this email, please contact our Customer Service: contact @ floraiku.com
To use your voucher code, simply enter it in the space provided in the summary of your order during checkout, then validate.
You can pay on our website with Credit Card, Visa, Master Card, Apple Pay and/or with a Paypal account. All payments methods are secured. Cards issued by banks outside France must be international cards. When paying by credit card, you will need to fill in the following information: card type / card number / expiration date / cryptogram number.
Check payments are not accepted.
We take the security of our customers' bank details very seriously. All payments on our site are fully secured and protected.
The order is shipped after the payment method has been verified and the credit card authorization has been received. The order is paid in one time. In case of any product unavailability, our Customer Service will inform you and offer you the possibility to maintain or cancel your order.
In case of payment refusal, your order will be automatically cancelled. We invite you to verify the payment information provided. You can also contact your banking institution to find out why your card is not working.
We only accept one payment method per order. If you wish to use several payment methods, we invite you to place several orders.
Custom taxes may be applied by our carriers during the receipt of your package. Please note that these potential extra charges are not include in your order.
You can pay your order in the currency of the site. We do not accept payment in any other currency. If you have any fees applied by your bank, they will be charged to you.
For reasons of aesthetics and environmental improvement, we have decided to develop a new packaging. Since we are in the middle of a transition, you may receive the previous version of this one.
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More colours, more style and a minimal amount of plastic. Floraïku Paris is transforming its bento box, now made entirely of paper, in an approach that is more in line with environmental protection and without losing any of its charm. Dressed in blue and decorated with golden flowers, it elegantly reveals each perfume coiled in an orange case. Just pull the little ribbon to bring the bottle and refill vial to you. A box that contains the entire Floraïku Paris universe: once opened, the yōkai cat that adorns the Parisian boutique on rue Bayard, and recalls the fantastic creatures typical of Japanese tradition, welcomes you. And the bottle caps, which transform into travel-sized perfume to take with you everywhere, have all adopted their new inviting graphic motifs.
Floraiku Paris products are manufactured and tested to avoid the risk of allergy.
All the ingredient lists of our fragrances are physically available on the bottom of the box and on the sample cards. The ingredient lists are also available directly on our website, on all our product pages.
Floraiku Paris products are subjected to numerous and rigorous tolerance tests at all stages of development and meet the most stringent international standards, in order to eliminate any substance with allergenic or irritant properties. However, in the case of discomfort or intolerance, we invite you to contact our Customer Service.
The amount paid for the samples is a processing fee, as mentioned on the product page. A processing fee of 8.50€ is charged for all orders under 50€.
We are unable to authenticate your Floraiku Paris perfume Floraiku Paris based on the lot number or photos of the perfume. However, if you provide the name and place of purchase (or the name of the website), we can confirm whether the store is an authorized retailer of our fragrances, the confirmation of which guarantees an authentic fragrance purchase.
We are unable to authenticate your Floraiku Paris perfume Floraiku Paris based on the lot number or photos of the perfume. However, if you provide the name and place of purchase (or the name of the website), we can confirm whether the store is an authorized retailer of our fragrances, the confirmation of which guarantees an authentic fragrance purchase.
The shelf life after opening of our products is available on the label under the box and expressed in months. The shelf life of a Floraiku Paris product after opening is usually between 12 and 24 months (*there may be exceptions)
Keep your Floraiku Paris perfumes in the best possible way by following these tips:
- Keep the bottle closed until the first spritz
- Store your perfume in a dark & dry place
- Avoid storing your perfume in the bathroom
- Keep the bottle sealed when not in use
- Avoid excessive shaking of the perfume bottle
- Maintain a constant temperature
In constant improvement of our customer experience, the coloring of some of our fragrances were reworked in order to be more uniform with the rest of the collection. Please note that the change in the color of the juice did not affect the smell, the long lasting and the wake of our fragrances.
In order to respect European standards and legal requirements, some reformulations may occur on some of our fragrances. Please note that no reformulations made on our fragrances have effected the scent, longevity, power and sillage of the perfumes.
At Floraïku Paris, we like to challenge the rules, especially the one that says you can't find your perfume online. Challenge all of your senses, prepare for the unexpected and take the "find your perfume" quiz to discover your signature Floraïku Paris scent.
Want to discover more than one scent? Order the discovery set composed of the 7 most sought-after of the brand!
All the Floraiku Paris perfumes are made in France and follow the European cosmetic laws and regulations.
Between Two Trees and Sleeping On The Roof are part of Floraïku's Shadowing™ collection, an innovative way to take ownership of your fragrance. It's the concept of "Me, and me alone" - which facet of my personality will I choose to enhance today? No layering, no mixing, just side by side.
Floraïku Paris fait un pas en avant dans son engagement en faveur de l'environnement. Le choix d'un nouvel emballage, entièrement réalisé en papier recyclé, y contribue.
At Floraïku Paris, none of our products, nor the ingredients that compose them, are tested on animals. We follow the EU regulations in force.
The vast majority of Floraïku Paris perfumes are vegan and we are working to make them all vegan in the future. Some of the fragrances contain non-vegan ingredients such as honey for example. Please do not hesitate to contact our team at contact @ floraiku.com to get more information about your perfume. They will be happy to help and advise you.
The Floraïku Paris glass bottles are made in France. Our bottles are reusable and refillable, our refills allow you to refill and reuse your bottles over and over again!
Our fragrances bottles made of glass can be sorted and recycled as long as the caps are removed first.
We invite you to create an account, which will allow you to :
- track your online purchases, consult your order history
- manage your personal information
- manage your subscription to our newsletter to follow our news
- access a set of personalized services
In order to place an online order, three options are available to you:
Option 1: use your already created customer account
Option 2: create an account when ordering
Option 3: place an order as a guest
To create your customer account, go to the "My account" section, located in the top menu of our site. Click on "Create your account", fill in the required information and validate. A confirmation e-mail will be sent to the address you provided when creating your account. You can also add the selected products to your cart, then access your cart and click on "Create your account", fill in the required information and validate. A confirmation e-mail will be sent to the address you provided when you created your account.
For any questions relating to gathering and processing of your personal data by Floraïku Paris, please contact our data protection officer by email at the following address: contact @ floraiku.com
To reset your password, click on "My Account" and then on "Forgot your password? You will then be able to enter your email address to receive a message to reset your password.
We invite you to double check the entered email and password. If you forgot your password, click "My account" then "Forgotten password?". You will then enter your email address to receive an email allowing you to reinitiate your password.
To access your order history, connect to your account on the Floraiku Paris site and consult the "My orders" page.
Please rest assured that Floraiku Paris attaches great importance to the protection of your privacy and the data collected is necessary for the management of orders.
In accordance with strict regulations, in particular GDPR, you have the right to access and rectify your personal data, as well as the right to request its erasure, to oppose its processing for legitimate reasons and to obtain its limitation or portability to the extent that this is applicable. You can find all the information concerning our Privacy policy as well as the methods of exercising your rights in terms of personal data on the following pages:
- Privacy Policy
- Terms and Conditions
For any questions related to the collection and processing of your data by Floraiku Paris, you can contact by email our data protection officer at the following address: contact @ floraiku.com