Je rentre à la maison

Dear Inna,

We are truly sorry to hear about your recent experience with our perfume 'I AM COMING HOME'. We understand how upsetting it must have been to receive a bottle that was not full and was leaking. We apologize for any inconvenience this may have caused.

We take quality control very seriously and we assure you that we will review your case thoroughly. We would like to offer our sincere apologies and kindly ask you to please contact us so we can arrange for a replacement bottle to be sent to you.

Thank you for bringing this to our attention and giving us the opportunity to make things right. We value your satisfaction and we are committed to providing the best possible customer service. Please do not hesitate to reach out to us for any further assistance.

Best regards,
Floraïku Team